Not just evaluating systems but making sure your department is in compliance and is operating efficiently
Staffing & Vendors
Evaluate current staff strengths and areas for improvement. This is NOT intended to be an evaluation of the performance of individual employees, rather it is an assessment of the capabilities of the IT staff as a whole in order to identify potential opportunities for raising the level of support from IT to the business. Make recommendations for additional staffing and identify cross-training opportunities, which will enhance job satisfaction and employee retention.
Evaluate the current primary IT Vendors and Partners. This is the group that does most of the selling into your IT organization. We will identify opportunities to improve the purchasing and procurement process and make recommendations that will help to optimize your buying power.
Telecom Assessment. We routinely identify significant savings (in some cases, up to 50%) available by simply renegotiating agreements with your current providers.
Everything we’ve examined up to now directly impacts how “healthy” your business is relative to the regulatory environment within which you must operate. Whether Sarbanes-Oxley, PCI, Nevada Gaming, or HIPPA, we have the experience and expertise to evaluate the current environment and make recommendations to improve. If you need assistance with creating or updating any of these internal controls or compliance documents, we have the tools and the experts available to help.
Evaluate the current state of the Technology Infrastructure; Network electronics, physical servers, storage, backup and restore capabilities, and the desktop and mobile environments. Check for missing critical updates, security patches, infosec best practices, end of life equipment, and capacity to keep pace with growth. Check database health. Evaluate the on-premises and cloud environments (if applicable). We often find small items that can be remedied by your IT team very quickly with no additional involvement from us (or any vendor). We will make recommendations for capacity planning and budgeting for improvements and help establish a timetable for recommended changes to account for system uptime requirements, lifecycle, and roadmaps
This category allows you to get a very detailed understanding of exactly how your IT organization goes about the business of supporting your business. We will assess current documentation of all operational procedures including backup of critical systems, file restore and testing, the checklists used daily by the IT staff, as well as scheduling of testing, upgrades, and staffing. We will make recommendations about where changes can be made, often without increasing FTE headcount, to improve efficiency and increase the “customer satisfaction” rating the IT gets from the rest of the business